How Bryq assesses Sales and Customer Service in candidates
Customers are critical to the success of businesses, meaning that they must be adequately handled and treated. According to research, customers are the lifeblood of any profit-oriented organization, and their orders can be viewed as the cause of the business unit's existence. Thus, sales and customer service skills are highly prized. Whether they are providing manufactured goods or business and professional services, businesses rely on their employees to advertise their products and services and keep the customers satisfied.
Customer service is the act of meeting the demands of customers by giving and delivering professional, helpful, high-quality service and assistance before, during, and after their needs are addressed.
Customer service is generally provided in order to produce satisfied consumers who will become loyal customers. Even in fields that aren't often associated with sales, understanding how to assess clients' requirements and fulfill their expectations is crucial for the success of both employees and businesses. Thus, depending on the role you are hiring for, it can be extremely important to carry traits that relate to the fields of Sales and Customer Service.
What does the Sales and Customer Service Indicator look like?
The Sales and Customer Service Indicator will be presented on your account as you see on the image below and you will be able to assess whether a candidate exhibits the Sales and Customer Service scores needed for success.
Indicative Roles: Customer service representative, Retail salesperson, Sales representative, Sales manager, Telephone operator/Call center agent
💡 Remember that there is no need for the candidates to undertake any additional assessment in order for you to have access to the Sales and Customer Service Indicator.
Sales and Customer Service Interview Questions: A few interview questions that will be helpful for you during your interview.
Describe your approach when handling customer objections.
Describe how you would handle a difficult and disappointed customer. How would you resolve the situation?
How would you describe excellent customer service?
How would you describe a successful salesperson?
Provide an example of a time you had to explain something unpleasant or complex to a frustrated customer. How would you handle this situation?
How would you react to negative feedback from a customer? What would you do with that feedback?
References
Borsellino, Regina. “9 Common Customer Service Interview Questions (and How to Answer Them).” The Muse, The Muse, 2 Nov. 2020, www.themuse.com/advice/customer-service-interview-questions-answers-examples.