Warmth: The warmth trait measures the extent of a person's tendency to be socially and inter-personally reserved or warmly involved with other people. The two values are:
Reserved: People who tend to be cautious in their interactions with other people. Many like to work alone. Reserved people tend to keep their opinions to themselves and try to not impose emotional influence on other people. In the workplace they are usually in roles where they are required to work on their own.
Descriptors: impersonal, distant, cool, reserved, formal
Warm: Warm people usually have an interest in people, and often enjoy occupations dealing with others. They frequently are comfortable in situations that require them to be close to others.
Descriptors: warm, outgoing, attentive to others, kindly, easygoing, participating
The interview questions listed below can draw revealing answers and get you on your way to finding whether employees are reserved or warm. These interview questions to assess the degree of how warm a candidate is.
Top 2 questions and expected answers (*there is no right or wrong answer, the answer you are seeking is based on what best fits the role and your company culture):
1. Think of a situation where you built a relationship with someone you were going to be working with on a regular basis. How did you go about building a relationship with that person?
How will this question help you: this question will allow you to understand if the candidate keeps to themselves or is more comfortable in being open with others.
2. Have you ever noticed that someone at work was having a bad day? How did you know? What did you do?
How will this question help you: the goal of this question is to understand the extent to which someone is sensitive or not to support someone at work.
3. Tell me about a time when you thought through the consequences of a specific action in planning a project. What obstacles or barriers did you discover?
4. Describe a situation in which you forecasted a problem and prepared a strategy for handling it. How did it turn out?
5. Tell me about a time when understanding someone else’s perspective helped you accomplish a task or resolve an issue.
6. Describe a time when a colleague came to you with a problem. How did you respond?
7. What is your ideal workplace?
8. How do you recharge at the end of a long day at work?
9. Tell me about a time you had to “go an extra mile” to ensure that a client or colleague was completely satisfied? What did you do? What was the outcome?
10. Describe some situations when you had to develop rapport and collaborative working relationships with colleagues from other offices/departments within your organization. How did you go about establishing and maintaining these relationships?