AI Fluency for Account Managers
Introduction
The AI Fluency Assessment for Account Managers measures how account managers use AI inside real account work. Account managers now ask AI to update customer documents and research accounts before a review. Many also sell or support products with AI features of their own. This assessment measures how well they handle each of these moments.
It adds to the general AI Fluency Assessment. The two report separate scores, so you can run either one, or both. Its scenarios come from software, consumer goods and business-services accounts.
When to Use It
Use it when:
- Hiring for roles that keep and grow existing business customers.
- Screening at any stage: first screening, the longlist or the shortlist.
- Reviewing internal moves into account roles.
- Planning development, to see where your account team works well with AI and where training would help.
Assessment Specs
- Format: 15 scenario-based multiple-choice questions, 5 for each skill
- Completion time: about 10 minutes
- Timer: each question has a set time limit
- Skills measured: 3
- Level: Intermediate
- Scoring: a score for each skill, with no pass mark
- Shuffling: questions and options appear in a different order for every candidate
Skills Measured
|
Skill |
What it measures |
|---|---|
|
Preparing customer deliverables with AI |
Directing AI on documents the customer sees or signs, so agreed terms and facts stay intact. |
|
Analyzing account data with AI |
Turning AI analysis and research about an account into sound decisions. |
|
Advising customers on AI products |
Advising customers on how well a product's AI features will meet their needs. |
Example Question
Below is an example question for the skill Advising customers on AI products.
A property management firm is buying the product's AI feature that summarizes inspection reports. Tenants receive the summary, not the full report. The firm plans to keep only the reports and rerun the feature in a dispute. In your demo, the same report ran twice and came back with slightly different wording.
- Advise the firm to store each AI summary as sent to tenants, since a rerun can word it differently. (best answer)
- Tell the firm a rerun will give the same AI summary, because the stored report it reads won't change.
- Advise the firm to keep three AI summaries of every report, each from a separate run of the feature.
- Advise the firm to rerun the AI feature only on the disputed section, so the wording stays close.
Why this is the best answer: the product's AI feature can word a summary differently each time it runs on the same report. Only a stored copy shows what a tenant received.
More sample questions: AI Fluency for Account Managers sample questions.
Explore FurtherQuestions about this assessment? Contact support@bryq.com.